01
Open Support
Select the help icon and choose Support. You can also enter from the sidebar. The request list and detail panel open.
Support
Getting started → SupportCreate a request, attach screenshots and read or reply to the conversation from the platform.
Create a request · Attach screenshots · Send the request · Follow the conversation
View this page’s sections
01Create a request02Attach screenshots03Send the request04Follow the conversationAll manual pages
Manual
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My account01
Create a request
Complete the fields in form order.
02
Open a new request
Select Open a ticket in Support. If you have no requests yet, the form may appear directly.
03
Enter the subject
Describe the topic in Subject, using at least three characters and no more than 140. For example: “A note does not save”.
If the subject is missing or too short
Send remains disabled. Enter at least three characters, excluding leading or trailing spaces.
04
Choose the category
Open What is it? and select the relevant option: a problem, question, idea or other request.
05
Describe what happened
In Tell us what happens, state the screen, what you did and what happened. For a question or idea, write what you want to ask. This field cannot be empty.
If the description is missing
Enter text in Tell us what happens. Send remains disabled while this field is empty.
06
Add a link if applicable
Paste the address of the related page in the link field. It is optional: leave it blank if there is no link to add.
02
Attach screenshots
Add images and check that their thumbnails appear.
07
Select or paste a screenshot
Select the screenshot area to choose PNG, JPG or WebP files. You can also drag images into the area or paste a screenshot with Ctrl+V or ⌘V while the form is open.
If no screenshot is attached
The form requires at least one image. Attach a screenshot showing the screen related to your request and check that its thumbnail appears.
08
Review or remove images
Check the thumbnails. You can attach up to five screenshots. Select a thumbnail’s × to remove it and attach another if needed. If you remove the last one, add an image before sending.
03
Send the request
Check the requirements before sending.
09
Check that it is ready to send
Check the message below the screenshots. Enabling Send requires a subject of at least three characters, a description and at least one screenshot. If you attached more than five, check which ones remain in the thumbnails.
10
Send and open the recorded request
Select Send once and wait. On completion, the request is added to the list and its conversation opens. If a send error appears, check your connection and try again; check the list before creating another request with the same content.
04
Follow the conversation
Read replies and write in the same thread.
11
Open a conversation in the list
Select a request by its number or subject. A dot indicates an unread reply. Opening it displays the conversation in the detail panel.
12
Check the status
The status may show Open, Waiting for us, Answered or Closed. Check it next to the conversation heading; you do not need to create another request to reply.
13
Read the reply
Read the conversation messages. Each message shows its author and time. If a screenshot is attached, select its image to open it.
14
Write your reply
Write in the reply field at the end of the thread. Do not leave it empty: sending without text does not add a message.
If the request is closed
You can reply in the same field. Sending a reply reopens the request and changes it to waiting.
15
Send the reply
Select Send and check that your message appears in the thread. If an error appears, review the message and try again.
Check the result
The submitted request appears in the list with its number and status. Read and send replies within that conversation.