Set up access, sign in with the correct identity and recover your password when needed.
Set up and sign in · Recover and verify
First access, password and Google.
If you do not have a password yet, use Set up your password from sign-in or the welcome link you received. Complete your account email and password with confirmation. A client name or open record does not give dashboard access; a subaccount uses its own invitation email.
On sign-in, choose ES or EN, enter email and password and click Sign in. The eye button lets you review typed text; hide it again before sharing your screen. Do not use client credentials to enter as a coach.
Review the indicated field. The screen requires email and a password of at least eight characters before attempting authentication.
This option retains the typed email in this browser after a successful sign-in. This control does not retain the password or create a shared account. On a shared device, clear it if you do not want the email remembered.
If email or password is incorrect, check both or use recovery. If email is unconfirmed, check the relevant email. For too many attempts, wait as indicated. A connection error does not mean the password changed.
When using Google access, choose the identity linked to your account and wait to return to the dashboard. Seeing a Google button does not confirm sign-in. If it fails to load or reports an error, use Retry or email and password; dismissing a notice does not sign you in.
Email, recovery link and new password.
Enter account email on sign-in and click Forgot your password?. Review the notice, inbox and spam folder. A request notice does not prove the email arrived or the password already changed.
Complete your email in the field above and request recovery again. Selecting a client does not provide your account email to this form.
Open the received link, complete a new password of at least eight characters and repeat it. Review both fields before Save new password. The strength indicator is visual guidance; it does not confirm saving.
Correct confirmation and save again. The password is not updated while that notice remains.
Wait for confirmation and return to the dashboard. Check identity before resuming work. If signing in again is needed, use the new password. For changing a password while signed in, see Profile; for the administrator PIN, see Team.
On the expired-link screen, request a new link for the correct email and open the latest one. If the issue continues, use Support and describe the notice without sharing passwords or the recovery link.
Check the signed-in identity before working with clients. Password recovery and Team PIN recovery are separate workflows.
