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User manual / Group work

Programmes

Group work → Programmes

Prepare a journey, organise its steps and enrol participants before sharing access.

Create and configure · Build the journey · Enrol and support participants

View this page’s sections01Create and configure02Build the journey03Enrol and support participants
01

Create and configure

Your own programme or a template copy.

01

Open Programmes

Open Programmes under Group work. The list separates your programmes from templates. Open an existing programme or click Create programme.

Open Programmes
02

Use a template as a starting point

Click Duplicate to my account to create your own copy. Open the copy and review its name, instructions and tools before enrolling anyone. Duplicating a programme also creates a copy; participants are not automatically transferred.

Use a template as a starting point
03

Set the name, mode and language

Under New programme, enter a name and description. Select Individual or Group and the participant language. Group mode lets you organise cohorts with a shared start date. Click Create after reviewing unlocking. It is created as Draft: after preparing its steps, review Edit programme and change it to Active before sharing.

Set the name, mode and language
If the name is missing

The form asks for a name. Enter it and click Create again; leaving it blank does not create the programme.

If the name is missing
04

Choose how steps unlock

All open makes the whole journey available. By date uses days from the participant or cohort start. Sequential opens each step when the preceding one is completed, even if the preceding step is marked optional. Review this choice before sharing the programme.

Choose how steps unlock
02

Build the journey

Step types, order and unlocking.

05

Add a step

Open your programme and click New step. Enter a title and choose Tool, Task, Event or Content. Add clear instructions explaining what to do and how to complete it.

Add a step
06

Select the step tool

For a Tool step, search by name or keyword and select a result. Typing into the search field does not select a tool. For other step types, describe the activity in the instructions.

Select the step tool
If no tool is selected

The form asks you to choose a tool. Select a list result and save again; leaving its name typed in is insufficient.

If no tool is selected
07

Set unlocking and whether it is required

For a By date programme, enter Unlocks on day: 0 means available on the first day. Review Is it required? and the instructions, then click Save. If you change the step type, review its fields again.

Set unlocking and whether it is required
08

Review and reorder the journey

Check the list after saving. Use up and down arrows to reorder and Edit to correct a step. Order and unlocking day are separate settings; review both after moving steps.

Review and reorder the journey
If the programme is empty

Add at least one step. Create open link remains disabled until then. A name and description alone do not create the journey.

If the programme is empty
03

Enrol and support participants

Cohorts, links and progress.

09

Create a cohort for group work

In a Group programme, click New cohort, enter its name and start date and save. You can separate groups starting on different dates; select the correct cohort when enrolling.

Create a cohort for group work
If the name or date is missing

Complete both fields and save again. A cohort is not created with an empty name or date.

If the name or date is missing
If you are arranging a group session

From the cohort, Live group session opens room setup with that group’s enrollees. Review title, guests and schedule before confirming. Opening setup does not send invitations; if an email is missing, review the client record before sending email invitations.

If you are arranging a group session
10

Select and enrol the client

Under Enrolled, select a client and, if relevant, cohort. Click Enrol and check their row. This programme has its own selector: selecting someone in the shared toolbar does not enrol them.

Select and enrol the client
If no client is selected

Select the client before clicking Enrol. If missing, check their Clients record and that it is not archived; already enrolled clients do not appear again in the selector. An email address is not required for this enrolment.

If no client is selected
11

Generate and save the personal link

In the enrolment row, click Generate link. Copy and save it when displayed: later you can only regenerate it. Share it with that person. If you do not have their email, copy the URL and deliver it through another channel; generating does not send a message automatically.

Generate and save the personal link
If the link was lost

Click Regenerate link and read the confirmation: the old link will stop working. Save the new one and let the participant know through your usual channel.

If the link was lost
12

Offer enrolment through an open link

Under Open link, click Create open link once the programme has steps. Copy and share the URL so people can register. It gives access to the programme, unlike a link to a single tool. Deactivation stops new enrolments through it; existing participants retain their access.

Offer enrolment through an open link
13

Check progress

Return to Enrolled to review completed steps, start date and cohort. If a step does not unlock, check unlocking mode, configured day and previous progress. Recorded progress is shown here; editing instructions does not mark a step complete.

Check progress
14

Review changes to a live programme

Under Edit programme, you can change settings and status; Save confirms them. Archived cuts off access for enrolled participants. For a different journey for another group, consider duplicating and editing the copy before enrolment.

Review changes to a live programme
15

Read the confirmation before removal or deletion

Remove deletes an enrollee’s progress and invalidates their link. Deleting a cohort retains participants without a cohort. Deleting the programme removes its journey and enrolments. Read each confirmation; do not use Remove merely to stop new enrolments.

Read the confirmation before removal or deletion

Check the result

Check the programme has steps, unlocking is correct and the link is for the intended participant or group.