Terms and Conditions

1. IDENTIFICATION OF THE PARTIES AND NATURE OF THE AGREEMENT

This document constitutes a binding, obligatory and fully enforceable legal agreement between the user, purchaser, subscriber or any person who accesses, browses or interacts with the Company's digital environments (hereinafter, the "Customer"), and Freedom Coaching LLC, a company duly organized under the laws of the State of Florida, United States of America (hereinafter, the "Company").

This agreement governs, in a comprehensive, exhaustive and legally consistent manner, the conditions of access, acquisition, use, enjoyment, limitations, responsibilities and consequences arising from the purchase of digital products offered by the Company through its websites, sales pages, technology platforms, membership systems, digital tools, applications or any other digital distribution channel now existing or that may be developed in the future.

The Customer expressly acknowledges that accessing, browsing or using the Company's services implies the free, informed, express and unequivocal acceptance of the entirety of these Terms and Conditions, which constitute a valid and enforceable contract under the legislation in force in the United States, including, without limitation, the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA), which grant full legal validity to agreements entered into by electronic means.

The Customer declares that they have sufficient legal capacity to contract, that they act voluntarily and without coercion, and that they understand the legal scope of the obligations assumed by accepting this agreement.

If the Customer does not agree with any of the terms set out herein, they must refrain from using the services, accessing the content or carrying out any transaction with the Company.

2. LEGAL NATURE OF THE DIGITAL PRODUCTS AND CONFIGURATION OF THE SERVICE

The products and services offered by the Company consist of intangible digital services, which may include, without limitation: subscription access to a management platform for coaching professionals (comprising, among others, CRM and client records, calendar and bookings, invoicing, video calls, interactive tools and spaces for their clients to work between sessions), as well as resource libraries, templates, downloadable documents, training content, methodologies and any other asset distributed in digital format.

The Customer acknowledges and accepts that such products do not constitute physical goods and are not subject to material delivery, but are legally configured as digital services with immediate access, provided through electronic means.

Delivery of the product is carried out through digital mechanisms, such as access to private platforms, download links, user areas, membership systems or any other technological system enabled by the Company.

For legal purposes, provision of the service shall be deemed complete at the moment the Customer receives access to the digital content, regardless of whether the Customer decides to use, view or consume that content.

The Customer acknowledges that this delivery model constitutes immediate performance of the contracted service, this being an essential element of the agreement, with direct implications regarding guarantee, refund and withdrawal rights.

3. IMMEDIATE PERFORMANCE OF THE SERVICE AND AVAILABILITY OF ACCESS

The Customer acknowledges and accepts that, these being digital services with immediate access, performance begins at the moment access to the content or the platform is enabled, with no further action required from the Company.

This immediate availability allows the Customer to use the service from the outset. This is without prejudice to the 30-day satisfaction guarantee and its conditions of validity, described in section 7, nor to the subscription cancellation rights set out in section 8.

Access to and use of the service is carried out in accordance with the applicable provisions on digital services and electronic contracts, both under United States legislation and relevant international rules.

4. LICENCE OF USE AND CONTRACTUAL LIMITATIONS

The acquisition of any digital product grants the Customer a limited, personal, non-exclusive, non-transferable and revocable licence of use, the scope of which is restricted to individual use of the content.

The Customer acknowledges that they acquire no ownership right over the content, but only a right of access and use in accordance with the terms established herein.

Any use exceeding the Customer's personal scope is expressly prohibited, including, without limitation, reproduction, distribution, public communication, transformation, commercialization, sublicensing or any form of direct or indirect exploitation of the content.

The Customer accepts that any unauthorized use shall constitute a serious breach of this agreement and of the Company's intellectual property rights.

5. INTELLECTUAL PROPERTY AND PROTECTION OF THE CONTENT

All content offered by the Company is protected by the intellectual property laws applicable in the United States, as well as by international treaties.

The Customer acknowledges that the content constitutes a protected asset and that its improper use may give rise to legal liability, including claims for damages.

The Company reserves the right to take legal action if infringements are detected.

6. ACCESS, AVAILABILITY AND CUSTOMER RESPONSIBILITY

The Company will provide access to the digital content upon confirmation of payment, using the technological systems available.

The Customer acknowledges that access may depend on external factors, including connectivity, devices and software.

The Company does not guarantee uninterrupted availability, although it will make reasonable efforts to keep the service operational.

The Customer is responsible for the confidentiality of their access credentials and for any use made from their account.

7. 30-DAY SATISFACTION GUARANTEE AND CONDITIONS OF VALIDITY

The Company offers a satisfaction guarantee of thirty (30) calendar days, counted from the date of purchase of the product or from the first subscription payment. During that period, the Customer may request a full refund (100%) of the amount paid, provided the conditions of validity described in this section are met.

Conditions of validity. The guarantee is designed so that the Customer can verify whether the platform fits what they need before committing, not to obtain its content without consideration. The platform's content is entirely digital, downloadable and reproducible: its value is transferred irreversibly at the very moment the Customer accesses it, with no material return being possible.

Accordingly, the guarantee is void where the Customer has carried out any of the following actions:

• Opening any interactive tool from the catalogue.
• Downloading, exporting or printing any report, document or PDF.
• Sending or sharing any tool, form or programme with a third party, including their own clients.
• Configuring white label branding.
• Creating client records, appointments or sessions.
• Requesting or receiving access to the GoHighLevel account included as a bonus, this being a third-party service that the Company provisions and pays for irreversibly once requested.

The Customer acknowledges that any of these actions constitutes effective use of the acquired content and that, once carried out, the product cannot be returned in the sense in which a physical good would be.

Record and evidence. The Company keeps a technical record of these actions, including the date, time and IP address from which they were performed. That record constitutes sufficient evidence for the purposes of this section and of section 18 on digital evidence.

How to exercise it. A Customer who has carried out none of the above actions retains their full right to a refund and need only contact the Company at [email protected] within the thirty (30) day period. The refund will be processed to the original payment method within a reasonable time.

8. SUBSCRIPTIONS, AUTOMATIC RENEWAL AND CANCELLATION

Certain Company plans are sold as recurring-payment subscriptions (for example, monthly or annual). By taking out a subscription, the Customer expressly authorizes the Company, through its payment provider, to make the corresponding recurring charges automatically until the subscription is cancelled.

Monthly plan: renews automatically each month. The Customer may cancel at any time; cancellation stops future charges and access remains active until the end of the monthly period already paid for, with no subsequent charges.

Annual plan: is paid in advance and entails a commitment for the annual period contracted. The Customer may cancel the renewal at any time; in that case, access remains active until the end of the year already paid for and the subscription does not renew on expiry. Except for the 30-day guarantee and its conditions of validity, described in section 7, the annual plan does not provide for pro-rata refunds for the unused fraction of the period.

Cancellation can be managed from the Customer's account or by contacting [email protected]. Before the account is closed, the Customer may export their data, including their CRM in CSV format and each client's reports and tools in PDF.

Payment in instalments: certain one-off payment products may be offered with the amount divided into monthly instalments. In that case, the Customer expressly authorizes the Company, through its payment provider, to make automatic monthly charges to the registered payment method, for the number of instalments and the amount stated at the time of purchase. As of today, the available arrangements are 3 instalments of 111 USD and 6 instalments of 60 USD.

The total amount paid in instalments is higher than that of the one-off payment, the difference corresponding to the instalment arrangement. That total amount is stated before the transaction is confirmed.

Access during the instalment plan: access remains active while payments are up to date. If a charge cannot be completed, access is suspended immediately; the payment provider retries the charge according to its schedule and, if it goes through, access is restored automatically without any action by the Customer.

Completion: lifetime access becomes final once the last instalment is paid. If the plan is interrupted before then — whether because the Customer cancels or because the charges cannot be completed — lifetime access is not granted and the instalments already paid are not refundable, as they correspond to the period during which the Customer had access to the service, without prejudice to the 30-day guarantee and its conditions of validity, described in section 7. The Customer may start a new purchase at any time, at the price in effect at that moment.

Consent: acceptance of an instalment plan requires the Customer's express confirmation, setting out the number of instalments, the amount of each one, the frequency and the total amount.

9. NATURE OF THE SERVICE AND REFUNDS OUTSIDE THE GUARANTEE

The Company's services combine access to a digital platform for continued use with downloadable digital content and tools. The Customer acknowledges that, once the 30-day guarantee period set out in section 7 has elapsed, and except as provided for subscriptions in section 8, the amounts paid are not refundable, given the digital nature of the service and the immediate and continued availability of access.

The foregoing is without prejudice to any non-waivable rights that applicable legislation may grant the Customer in their capacity as a consumer.

10. LEGITIMATE USE OF THE GUARANTEE AND PREVENTION OF ABUSE

The satisfaction guarantee is intended to be used in good faith.

Nevertheless, the Company may refuse or limit the refund in cases of evident abuse, such as repeated requests by the same Customer, the creation of multiple accounts in order to obtain successive refunds, or any fraudulent use of the guarantee.

11. IMPROPER USE OF THE CONTENT AND CORRECTIVE MEASURES

The Customer undertakes to use the acquired content responsibly and in accordance with applicable legislation.

The Company may suspend, restrict or cancel access to the content without prior notice where it detects conduct indicating improper use, including, without limitation, unauthorized distribution, account sharing, reproduction of the content on public platforms or any form of commercial exploitation not permitted.

In such cases, cancellation of access shall not give rise to any refund. The Company may also adopt additional measures to protect its rights, including legal action.

12. TECHNOLOGICAL PROTECTION AND ACCESS CONTROL

The Company may implement technical mechanisms intended to protect the digital content, including access control systems, download limitations, user identification, activity monitoring and any other reasonable measure.

The Customer acknowledges that these mechanisms form part of the legitimate protection of the content and undertakes not to attempt to circumvent them.

13. CUSTOMER RESPONSIBILITY IN RELATION TO USE OF THE CONTENT

The Customer shall be solely responsible for the use they make of the acquired content, including any consequence arising from that use. The Company shall not be responsible for the results obtained by the Customer, which depend on multiple factors beyond its control.

14. GENERAL PRINCIPLES OF CONTRACTUAL GOOD FAITH

The Customer acknowledges that the contractual relationship with the Company is based on the principles of good faith, transparency and legitimate use of the digital services offered.

Accordingly, the Customer undertakes not to use payment, complaint or dispute mechanisms in an abusive or fraudulent manner, or in a manner contrary to the nature of the contracted service.

15. NATURE OF THE BUSINESS MODEL AND IMMEDIATE DELIVERY

The Customer acknowledges that the Company operates under a model of digital services with immediate delivery, which means that access to the platform and to the content is enabled automatically upon confirmation of payment.

This characteristic constitutes an essential element of the contract. The applicable refund conditions are those described in section 7 (30-day guarantee) and section 8 (subscriptions), without prejudice to the handling of subsequent disputes or claims under this agreement.

16. ANTI-FRAUD CLAUSE AND PREVENTION OF IMPROPER USE OF PAYMENT SYSTEMS

The Customer expressly undertakes not to initiate disputes, chargebacks, claims for unauthorized transactions, allegations of product not received or any other payment reversal mechanism without having first contacted the Company through its official support channels.

The Customer acknowledges that improper use of payment systems, including the submission of unfounded or misleading claims, constitutes a breach of this agreement and may be considered a form of financial fraud, commonly known as "friendly fraud".

The Customer further accepts that any attempt to obtain an economic benefit through the simultaneous use of the digital content and a request for payment reversal shall be considered unlawful conduct.

17. INFORMED CONSENT AND VALIDATION OF THE PURCHASE PROCESS

The Customer declares that, upon completing the purchase process, they were informed clearly, visibly and comprehensibly about:

• The digital nature of the product purchased
• The immediate delivery of the content
• The conditions of access to the service
• The 30-day satisfaction guarantee and its conditions (section 7)
• The subscription, automatic renewal and cancellation conditions (section 8)

The Customer accepts that this information forms an essential part of the consent given and that its acceptance constitutes validation of the contract in accordance with applicable rules on electronic transactions.

18. DIGITAL EVIDENCE AND EVIDENTIARY VALIDITY

The Company may generate, store and use digital evidence in order to demonstrate the correct provision of the service and to defend its rights in the event of disputes or claims. Such evidence may include, without limitation:

• Platform access logs
• IP addresses used by the Customer
• Timestamps of access and activity
• Navigation history within the system
• Content download records
• Interactions with digital materials
• Electronic delivery confirmations
• Emails sent and received
• Technical data of the device used

The Customer acknowledges that these records constitute valid evidence under United States legislation, including the E-SIGN Act and UETA.

19. ACTIVE DEFENCE AGAINST DISPUTES AND CHARGEBACK PROCEDURES

Should the Customer initiate a dispute, chargeback or claim before a financial institution or payment platform, the Company reserves the right to submit all available evidence to demonstrate the correct performance of the service.

The Customer accepts that the Company may use technical information, activity logs and any other relevant data to contest the claim. The Customer further acknowledges that payment systems operate under specific rules that recognize the validity of digital delivery and access to the content as proof of contractual performance.

20. CONSEQUENCES OF IMPROPER USE OF CHARGEBACKS

Should the Customer initiate a chargeback or dispute without legitimate grounds, the Company may, to the maximum extent permitted by law, adopt measures intended to protect its economic and operational interests.

Such measures may include the immediate suspension or cancellation of the Customer's access to all associated products and services, the restriction of future purchases, the inclusion of the Customer in internal fraud prevention systems and the taking of legal action to recover the amounts claimed.

The Company may also claim the costs associated with handling the dispute, including administrative expenses, payment platform fees and legal fees.

21. FRAUD DETECTION SYSTEMS AND RISK ANALYSIS

The Company may implement automated fraud detection, risk analysis and identity verification systems in order to prevent fraudulent activity and protect the integrity of its operations.

These systems may analyse behavioural patterns, correlation of technical data, consistency of the information provided and any other relevant indicator. The Customer accepts that the Company may, where it detects an elevated risk, request additional information, delay activation of the service or cancel the transaction.

22. RELATIONSHIP WITH PAYMENT PLATFORMS AND CARD NETWORK RULES

The Customer acknowledges that the use of payment methods entails acceptance of the rules established by the card networks and payment platforms used.

The Customer undertakes not to make improper use of the dispute mechanisms offered by those entities, understanding that these mechanisms are designed for exceptional situations and not to circumvent the contractual conditions accepted.

23. GENERAL LIMITATION OF LIABILITY

The Customer acknowledges and accepts that the products and services offered by the Company are strictly educational, informational and training in nature, and that their use does not guarantee specific results of any kind.

The Company shall not be liable, to the maximum extent permitted by applicable law, for the results obtained by the Customer as a consequence of using the digital content, as those results depend on multiple factors beyond its control.

The Company shall likewise not be liable for indirect, incidental, consequential, special or punitive damages, including, without limitation, economic losses, loss of income, loss of business opportunities, business interruption or any other consequence arising directly or indirectly from the use or inability to use the products or services.

24. FINANCIAL LIMITATION OF LIABILITY

In any event, the Company's total aggregate liability towards the Customer, arising from any claim related to the acquisition or use of digital products, shall be limited to the amount actually paid by the Customer in the specific transaction giving rise to the claim.

The Customer accepts that this limitation constitutes a reasonable allocation of risk between the parties, taking into account the nature of the service provided.

25. EXCLUSION OF WARRANTIES

To the maximum extent permitted by applicable law, the Company expressly excludes any warranty, whether express or implied, in relation to the products and services offered.

This includes, without limitation, warranties of merchantability, fitness for a particular purpose, continuous availability, absence of errors or specific results. The Customer acknowledges that the content is provided "as is" and "as available".

26. SERVICE AVAILABILITY AND TECHNICAL LIMITATIONS

The Company will make reasonable efforts to ensure access to the digital products; however, it does not guarantee uninterrupted availability of the service.

The Customer acknowledges that access may be affected by external factors, including connection failures, system maintenance, technical incidents, cyberattacks or any other circumstance beyond the Company's control. Accordingly, the Company shall not be liable for temporary interruptions of the service.

27. FORCE MAJEURE

The Company shall not be liable for failure or delay in performing its obligations where such failure results from force majeure events or circumstances beyond its reasonable control.

Force majeure events shall include, among others, natural disasters, widespread internet failures, cyberattacks, labour disputes, government decisions, pandemics or any other unforeseeable or unavoidable event.

28. LEGAL COMPLIANCE AND LAWFUL USE

The Customer undertakes to use the products and services in accordance with applicable legislation and with these Terms and Conditions. The Company shall not be liable for any improper use the Customer may make of the content, nor for the consequences arising from such use.

29. ENTIRE AGREEMENT AND PRECEDENCE

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the subject matter of the contract, superseding any prior agreement, whether verbal or written. Should any provision be declared invalid or unenforceable, the remainder of the document shall continue in full force.

30. AMENDMENTS TO THE AGREEMENT

The Company reserves the right to amend these Terms and Conditions at any time, in response to legal, technical or commercial changes. Amendments will be published on the website and will take effect from the moment of publication. Continued use of the services shall imply acceptance of the amendments.

31. GOVERNING LAW AND JURISDICTION

This agreement shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of laws principles.

Any dispute arising from this agreement shall be submitted to the exclusive jurisdiction of the competent courts of that state. The Customer expressly accepts this jurisdiction as part of this agreement.

32. CUSTOMER CONTENT AND OWNERSHIP OF THEIR MATERIALS

All content the Customer enters into the platform — their clients' data, session notes, goals, answers, assessments, results, files, forms and any material of their own — remains entirely theirs. The Company acquires no ownership over that content, no licence to exploit it, no right to use it commercially, and no right to pass it to third parties.

The only authorization the Customer grants the Company is the strictly technical one needed to provide the contracted service: to host that content, process it, display it back to them, allow them to share it with the people they choose and generate the documents they request. That authorization is limited to that purpose, enables no other use and ends when the Customer deletes the content or their account.

The Customer keeps full freedom to use their methodologies, materials, exercises and tools outside the platform, with whomever they wish and however they wish, with no restriction arising from this agreement.

Sections 4 and 5 refer to the Company's own content and in no way alter the provisions of this section.

33. TOOLS CONTRIBUTED BY THE CUSTOMER TO THE CATALOGUE

The Customer may, if they wish, propose that the development team build inside the platform a tool they regularly use in their practice. This is voluntary and free of charge: there is no obligation to contribute anything, and not contributing does not affect the contracted service.

Unless specifically agreed otherwise beforehand, a tool developed from such a proposal is published in the catalogue and made available to the people who use the platform. A Customer who prefers it to stay private may agree that with the Company before development begins.

If the Customer wants the tool to carry visible credit under their name, the Company will include it. If they do not ask for it, the tool is published without attribution.

Contributing a tool does not transfer the Customer's methodology to the Company, nor does it stop them from using it. The Customer may keep using that tool and that methodology outside the platform, without limit and without needing permission.

A distinction applies between the Customer's methodology, which stays theirs under section 32, and the implementation the Company develops from it: the design, code, interface, calculations, supporting text and the tool as a whole as it works inside the platform are the Company's work and property, and fall under sections 4 and 5.

If the Customer later asks for the tool to be withdrawn from the catalogue, the parties will agree on the appropriate solution in light of the reason for the request.

34. CONTACT INFORMATION

For any query relating to these Terms and Conditions, the Customer may contact the Company at:

35. DATA PROTECTION

Where the Customer enters personal data about their own clients into the platform, the Customer acts as controller and the Company acts as processor, under the Data Processing Agreement available at /en/dpa.html.