1. Parties and agreement
These Terms form a binding agreement between the customer, subscriber, user, or person accessing the digital environments of CoachPro Tools (the "Customer") and Freedom Coaching LLC, a company organized under the laws of Florida, United States (the "Company").
2. Service
CoachPro Tools is a digital platform for coaches that provides access to interactive tools, templates, dashboards, client management features, forms, bookings, and related resources. The Company may update, improve, replace, or remove specific features as part of normal product evolution.
3. Account and access
The Customer is responsible for maintaining the confidentiality of their login credentials and for all activity under their account. Access is personal to the account holder unless a specific plan or written authorization allows otherwise.
4. Plans, payments, and billing
Access may be purchased through lifetime, monthly, annual, or promotional plans. Prices, plan conditions, order bumps, upsells, and payment methods are shown at checkout. The Customer authorizes the applicable payment provider to charge the agreed amounts.
Payment in installments: certain one-time products may be offered with the amount split into monthly installments. In that case, the Customer expressly authorizes the Company, through its payment provider, to make automatic monthly charges to the payment method on file, for the number of installments and the amount disclosed at the time of purchase. Currently available options are 3 installments of 111 USD and 6 installments of 60 USD.
The total amount paid in installments is higher than the one-time price; the difference corresponds to splitting the payment. That total is disclosed before the purchase is confirmed.
Access during an installment plan: access remains active while payments are up to date. If a charge cannot be completed, access is suspended immediately; the payment provider retries the charge on its own schedule and, if it succeeds, access is restored automatically with no action required from the Customer.
Completion: lifetime access becomes final once the last installment is paid. If the plan is interrupted before then — whether because the Customer cancels or because the charges cannot be completed — lifetime access is not granted and the installments already paid are not refundable, as they correspond to the period during which the Customer had access to the service, without prejudice to the 30-day guarantee described in section 5. The Customer may start a new purchase at any time, at the price in effect at that moment.
Consent: accepting an installment plan requires the Customer's express confirmation, which states the number of installments, the amount of each one, how often they are charged, and the total amount.
5. Refunds and guarantee
Where a guarantee is offered, its scope and expiration are the terms displayed at purchase. The guarantee may expire if downloadable material has been accessed or downloaded, where this condition was disclosed before purchase.
6. Permitted use
The Customer may use the platform for their own professional coaching activity. The Customer may not resell, sublicense, copy, redistribute, scrape, reverse engineer, or make the tools available as a competing product unless expressly authorized in writing.
7. Customer content and client data
The Customer is responsible for the data, notes, client information, and content entered into the platform. The Customer must have the rights, consents, and legal basis required to process data about their own clients or coachees.
All content the Customer enters into the platform — client data, session notes, goals, answers, assessments, results, files, forms, and any material of their own — remains entirely theirs. The Company acquires no ownership of that content, no licence to exploit it, no right to use it commercially, and no right to pass it to third parties.
The only authorization the Customer grants the Company is the strictly technical one needed to deliver the contracted service: to host that content, process it, display it back to them, let them share it with the people they choose, and produce the documents they request. That authorization is limited to that purpose, enables no other use, and ends when the Customer deletes the content or the account.
The Customer keeps full freedom to use their methodologies, materials, exercises, and tools outside the platform, with whomever they wish and however they wish, with no restriction arising from these Terms. Clause 9 covers the Company's own content and does not alter anything in this clause.
8. Data protection
Where the Customer enters personal data about their clients, the Customer acts as controller and CoachPro Tools acts as processor under the Data Processing Agreement available at /en/dpa.html.
9. Intellectual property
The platform, tools, templates, design, text, software, and brand assets belong to the Company or its licensors. No intellectual property rights are transferred except for the limited right to use the service according to these Terms.
10. Tools contributed to the catalogue
A Customer may, if they wish, propose that the development team build inside the platform a tool they regularly use in their practice. This is voluntary and free of charge: there is no obligation to contribute anything, and not contributing does not affect the contracted service.
Unless specifically agreed otherwise beforehand, a tool developed from such a proposal is published in the catalogue and made available to the people who use the platform. A Customer who prefers it to stay private may agree that with the Company before development begins.
If the Customer wants the tool to carry visible credit under their name, the Company will include it. If they do not ask for it, the tool is published without attribution.
Contributing a tool does not transfer the Customer's methodology to the Company, nor does it stop them from using it. The Customer may keep using that tool and that methodology outside the platform, without limit and without needing permission.
A distinction applies between the Customer's methodology, which stays theirs under clause 7, and the implementation the Company develops from it: the design, code, interface, calculations, supporting text, and the tool as a whole as it works inside the platform are the Company's work and property, and fall under clause 9.
If the Customer later asks for the tool to be withdrawn from the catalogue, the parties will agree on the appropriate solution in light of the reason for the request.
11. Availability and changes
The Company aims to keep the service available and secure but does not guarantee uninterrupted or error-free operation. Maintenance, provider outages, updates, or force majeure events may affect availability.
12. Limitation of liability
To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profit, loss of data, or business interruption arising from use of the service.
13. Governing law
These Terms are governed by the laws applicable to Freedom Coaching LLC in the United States, without prejudice to mandatory consumer protection rules that may apply in the Customer's jurisdiction.